Last updated: 03/04/2025
At Odin Cloud Ltd (“we,” “us,” or “our”), we understand the importance of protecting the privacy of individuals and the confidentiality of sensitive information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information, including video data and other sensitive information, when you use our AI-powered software-as-a-service (SaaS) product (“Service”).
By using our Service, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect and process various types of information to provide and improve our Service, including personal and sensitive data.
1.1 Personal and Sensitive Data
- Video Data: Our Service processes video footage collected from video cameras. This may include images, video recordings, and audio captured by your camera(s), which may contain personal data such as faces, voice recordings, and activities.
- Biometric Data: In some cases, if your use of our Service involves facial recognition, voice analysis, or other biometric technologies, we may process biometric data for the purpose of identifying or authenticating individuals.
- Account Information: When you sign up for our Service, we collect information such as your name, email address, company name, job title, and other contact details.
- Device and Usage Data: We collect information about how you interact with our Service, including IP addresses, browser types, operating systems, device identifiers, log data, and metadata related to your use of our Service.
1.2 Payment Information
- If you purchase our Service, we may collect payment details such as credit card numbers, billing addresses, and other financial information. (Note: We use third-party payment processors to handle payments, and they are responsible for securing your payment data.)
1.3 Metadata and Analytics
- AI-Generated Data: As part of our Service, we may generate and analyze metadata from the video footage processed by our AI system. This may include analyzed events, objects detected, patterns identified, and predictions made by the AI model.
2. How We Use Your Information
We use the information we collect for various purposes to provide, improve, and protect our Service:
- To Provide and Improve Our Service: We process video footage, metadata, and AI-generated data to deliver our Service’s functionality, including video analysis, pattern recognition, and reporting.
- To Communicate with You: We use your account information to send you account-related notifications, technical support, updates, and marketing communications (if you have opted in).
- To Ensure Security and Compliance: We may use your data to detect fraud, prevent misuse of our Service, and ensure compliance with applicable laws and regulations.
- To Conduct Research and Analytics: We may use aggregated and anonymized data for research and to analyze trends related to video usage, AI model performance, and customer satisfaction.
3. How We Share Your Information
We do not sell, rent, or trade your personal information. However, we may share your information in the following situations:
3.1 Service Providers
We may share your information with trusted third-party service providers who help us deliver and improve our Service. This includes video storage providers, AI processing partners, customer support, and payment processors. These providers are required to comply with strict data security and privacy standards.
3.2 Legal Compliance and Protection
We may disclose your information if required by law or to comply with legal obligations, such as in response to subpoenas, court orders, or government investigations. We may also disclose information to protect our rights, property, or safety and to prevent fraud or security breaches.
3.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you if this occurs through email or a prominent notice on our website.
4. Data Security
We take the security of your personal and sensitive data seriously. We implement technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, secure data storage, and access controls.
However, no data transmission or storage method is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.
5. Data Retention
We retain your personal and sensitive information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including complying with legal, accounting, or reporting requirements.
For video footage and biometric data, we retain this information only for as long as required by the terms of your contract with us or as needed for the purposes of the Service. You may request the deletion of video footage or other personal data at any time, subject to applicable laws and contractual obligations.
6. Your Rights and Choices
As a user, you have the following rights regarding your personal information:
6.1 Access and Correction
You can access and update your personal information by logging into your account or contacting us directly.
6.2 Data Deletion
You have the right to request the deletion of your personal and sensitive data, including video footage and biometric data. Please note that we may retain certain information for legal or business purposes.
6.3 Opting Out of Communications
You can opt out of marketing communications by following the instructions in the communication or by contacting us directly.
6.4 Objecting to Data Processing
If you have concerns about the processing of your personal data, particularly with respect to AI or biometric processing, you can object to processing or request limitations on how we use your data. We will assess such requests on a case-by-case basis, ensuring compliance with applicable data protection laws.
6.5 Data Portability
You may request a copy of your personal data in a structured, commonly used, and machine-readable format.
7. International Data Transfers
Your personal and sensitive data, including video footage, may be transferred to and processed in countries other than your own. These countries may have data protection laws that differ from those in your jurisdiction. By using our Service, you consent to the transfer of your data to these countries.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will update the “Last Updated” date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.